Privacy Policy | Solar Panel Service (ShineSun Energy Solutions)

Effective date: 6 October 2026 • Last updated: 6 October 2026
Controller: ShineSun Energy Solutions (Sole Proprietorship), Shop 12, Green Plaza, Sector 62, Noida, UP 201301 • info@solarpanelservice.in • +91-98765-43210

1. What we collect

Enquiry data you give us: name, mobile, city, bill range, service needed, messages (via quote/contact forms, calls, WhatsApp, email).
Service data: site-survey details (roof size, photos you share, address), order, payment and subsidy-application status.
Automatic data: device/browser type, pages visited, approximate location (city), referrer (e.g. Google ad click ID gclid), date/time — via cookies and Google tags (see §4).

2. Why we use it (legal basis / consent)

Respond to enquiries, give quotes, schedule surveys and provide services.
Process payments, issue GST invoices, file DISCOM/subsidy applications you authorise.
Measure ad performance (Google Ads) and improve the site (Google Analytics 4).
Send service updates on call/SMS/WhatsApp/email. Marketing messages only with your opt-in; you can opt out anytime.
Comply with tax, consumer-protection and legal obligations.

3. Cookies & tracking

We use the following (details also shown in our cookie banner):

Category	Example	Purpose / duration
Strictly necessary	cookie_consent (localStorage)	Remembers your banner choice. 12 months.
Measurement (only after you click “Accept”)	Google Analytics 4 (_ga, _ga_), Google Ads conversion tag (ID to be added: G-XXXXXXX / AW-XXXXXXX — replace with your real IDs*)	Counts visits, ad clicks → enquiries. Up to 24 months. IP is truncated/anonymised where supported.
Functional	Embedded map (OpenStreetMap), fonts/icons CDNs	Loads page features. Third parties may set their own cookies — see their policies.

You can change your choice anytime by clearing site storage or clicking “Cookie settings” in the footer banner (re-appears). You can also block cookies in your browser; the site will still work but measurement will be off.

4. Google Ads & Analytics disclosure

We run Google Ads and use Google Analytics 4 / Google Tag. Google may process cookie identifiers, ad-click IDs and usage events on Google’s servers (including outside India) to provide measurement and ad-reporting to us in aggregate. Google’s use is governed by Google’s Privacy Policy and Terms. We do not sell your personal data. Conversion data (e.g. “quote submitted”) is used only to evaluate our own ads.

5. Sharing

DISCOM / MNRE portal — only the details needed for net-metering/subsidy when you ask us to file.
Payment / loan partners (banks, UPI) — to process payments/loans you initiate.
Service staff — assigned technician gets your address/phone to fulfil the visit.
Legal — if required by law, court or government authority.

We do not share enquiry data with unrelated third parties for their marketing.

6. Retention

Enquiries: up to 3 years. Customer/service records & invoices: 8 years (tax law) or as required. Aggregated analytics: per Google’s retention settings. You may request earlier deletion (see §7) unless retention is legally required.

7. Your rights (India – DPDP Act 2023, IT Act)

Access, correct, update or delete your personal data; withdraw consent; nominate another person in case of incapacity/death (as per DPDP).
Ask for grievance redress — contact below; we respond within 30 days (target 7 working days).
Complain to the Data Protection Board of India if unresolved.

Grievance Officer (DPDP / IT Rules): Atul Pandey, ShineSun Energy Solutions, Sector 62 Noida • info@solarpanelservice.in • +91-98765-43210.

8. Security & children

We use HTTPS, access controls and need-to-know sharing. No method is 100% secure — please don’t share OTPs/bank passwords. Our services are for adults; we don’t knowingly collect children’s data via forms.

9. Changes & contact

We will post updates here and change the “Last updated” date; material changes will also be noted in the cookie banner/footer. Questions: info@solarpanelservice.in, +91-98765-43210, or Contact Us page.